Santa Clara County, the heart of the Silicon Valley, is home to one of the most innovative, creative and diverse communities in the country. With a population of 1.7 million people, more than half of the County’s residents speak a language other than English at home compared to 20% of the United States population in that same demographic.
Because of our multicultural customer base, VTA recognizes its opportunities and obligations by proactively ensuring that our policies, services and programs are delivered by communications tools and processes that are inclusive and effective. By these actions, we can make certain that no person, because of their race, color or national origin is denied meaningful access to our transportation services, programs and information.
VTA supports the goal of Title VI and its Executive Orders on Limited English Proficiency (LEP) and Environmental Justice to provide meaningful access to its services, projects and activities by low-income, minority, and limited English proficient persons.
VTA is strongly committed to meeting its regulatory requirements under Title VI. The organization is structured so that oversight and management of policy development, training, regulatory compliance, reporting and monitoring of all anti-discrimination policies as it relates to Title VI and LEP are centralized in one department; the Office of Civil Rights. Employees from every division within the organization work cooperatively to contribute to the success of our Title VI program.
- Ensure that the level and quality of transportation service is provided without regard to race, color, or national origin.
- Identify and address, as appropriate, disproportionately high and adverse human health and environmental effects, including social and economic effects of programs and activities on minority populations and low-income populations.
- Promote full and fair participation of all affected populations in transportation decision-making.
- Prevent the denial, reduction, or delay in benefits related to programs and activities that benefit minority populations or low-income populations.
- Ensure meaningful access to programs and activities by persons with limited English proficiency.
VTA Title VI Program
VTA’s 2016 Title VI Program contains the documents which show the agency’s commitment to upholding federal requirements concerning Title VI of the Civil Rights Act of 1964. The documents include information such as:
- VTA’s complaint procedure for discrimination based on race, color, and national origin
- The language assistance services VTA provides to Limited English Proficient (LEP) populations
- The demographics of VTA’s service area.
In addition to satisfying Title VI regulations, this program also allows us to identify areas where service can be improved for minorities, low-income groups, and LEP individuals.
- Notice to The Public
The Santa Clara Valley Transportation Authority (VTA) operates its programs and services without regard to race, color, and national origin in accordance with Title VI of the Civil Rights Act of 1964.
To request additional information on VTA’s Title VI and other anti-discrimination obligations, or if information is needed in languages other than English, please contact the Customer Service Center at:
- (408) 321-2300
- (408) 321-2330 TTY
- Title VI Complaints
Any person who believes that he or she has been subjected to discrimination under Title VI may file a complaint with VTA.
Complaints must be filed within 180 days of the alleged discriminatory act. Please call the Office of Civil Rights or submit your complaint in writing to the Title VI Coordinator:
Office of Civil Rights
Santa Clara Valley
3331 North First Street, B-1
San Jose, CA 95134